AI chat that answers from your business, not its imagination.
ConvoRail learns from your website and your Q&A pairs, answers visitors in seconds, and hands the conversation to your team when it isn't sure. No made-up answers, no lost leads.
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From your knowledge base
Sample answer for illustration
What is ConvoRail?
ConvoRail is an AI chatbot platform for websites. It answers visitor questions using only the knowledge you give it, refuses to guess when nothing matches, and passes the conversation to your team through a shared inbox, capturing the visitor's contact details so no lead is lost.
Think of it as a support teammate that never improvises: fast when it knows the answer, honest when it doesn't, and always routing the rest to a person.
- Best for
- Businesses that want AI support without wrong answers
- How it learns
- Your Q&A pairs and website content
- When it's unsure
- Hands off to your team and collects contact details
- Cost to start
- Free plan, no credit card
A confident wrong answer costs more than an honest “I don't know”.
Most AI chatbots are built to always sound sure. That is how a bot ends up promising a refund policy that doesn't exist, to a customer who believes it.
A typical AI chatbot
- Answers anything, even when it has no source
- Sounds equally sure when it is wrong
- A stuck visitor leaves with nothing
- You find out about mistakes from angry customers
ConvoRail
- Answers only from your own knowledge
- Says “I don't know” out loud when that's the truth
- Collects the visitor's details and flags your team
- A dashboard shows every question it missed
Four steps. No dev sprint.
This is the whole setup. No professional-services engagement and no multi-week onboarding.
- 01
Teach it your business
Add the questions your customers really ask, and your website content. That is the only source it will answer from.
- 02
Paste one script tag
Drop a single line into your site. No framework, no build step, no developer sprint.
- 03
It answers, or hands off
Close match: a grounded answer in seconds. No match: it says so, collects the visitor's details and flags your team.
- 04
Your team takes over
Reply from a shared inbox. The bot steps aside while a teammate is in the conversation.
Everything a support team needs, none of the guesswork.
Each of these works in the product today. No roadmap slides.
Grounded answers, never improvised
Every reply is checked against your knowledge base before it is sent. Nothing close enough to match means a refusal and a handoff, not a plausible guess.
A shared inbox for human takeover
Unanswered questions land in the inbox flagged as urgent. A teammate replies live and the visitor sees it instantly.
Leads captured, not lost
When the bot can't answer, visitors get a short contact form. Name, email and phone arrive attached to the conversation.
See exactly what it couldn't answer
A dashboard lists the questions your knowledge base missed, so gaps become new answers instead of silent failures.
Ratings to coach your team
Visitors rate the conversation when it ends. Ratings show in the inbox so you can see how support is really going.
One script tag, any website
Works on any site you can add a line of HTML to. Your knowledge and conversations stay scoped to your account.
What's live, and what isn't yet.
Stated plainly. A pre-launch product shouldn't claim certifications it doesn't hold.
Tenant data isolation
Each account's knowledge base and conversations are scoped to that account at the database layer.
Refuses to guess
Strict retrieval grounding: an out-of-scope question gets a refusal and a handoff, not an invented answer.
Human handoff
Unanswered conversations go to a shared inbox where your team can reply live.
Compliance certifications
SOC 2 and similar frameworks are not in place yet. This is on the roadmap, not a current claim.
Questions, answered plainly.
The short version of how ConvoRail works. Still unsure? Ask the chat bubble, it's built on ConvoRail.
What is ConvoRail?
ConvoRail is an AI chatbot platform for websites. It answers visitor questions using only the knowledge you give it, such as your Q&A pairs and website content, and hands the conversation to your team when it isn't sure.
How does ConvoRail avoid wrong or made-up answers?
It only answers when your knowledge base has a close match. Every reply is grounded in that content. If nothing matches, it says it doesn't know instead of guessing, then offers a contact form and flags your team.
How long does setup take?
Minutes, not weeks. Add your Q&A pairs, then paste one script tag into your website. No framework or backend integration is needed for basic use.
Do I need a developer to install the chatbot?
No. Adding knowledge is plain text, and installing the widget is a single line of HTML that you paste into your site.
What happens when the chatbot can't answer a question?
The visitor sees a short contact form for their name, email and phone. The conversation is flagged as urgent in your inbox with their details attached, so your team can follow up.
Can my team reply to visitors directly?
Yes. Replies are sent from the shared inbox and appear live in the visitor's chat. The bot steps aside while a teammate is in the conversation.
Can I see which questions the bot couldn't answer?
Yes. The dashboard lists unanswered questions, so you can add the missing answers and improve coverage over time.
How much does ConvoRail cost?
You can start on a free plan with no credit card. Paid plans scale by knowledge-base size and monthly messages; the Pricing page shows exact prices.
Is my business data kept separate from other customers?
Yes. Each account's knowledge base and conversation history are isolated to that account at the database layer.
Can I customise how the AI sounds?
ConvoRail is built around strict grounding by design. Advanced tone and behaviour controls are on the roadmap rather than available today.
Have a question we haven't answered?
Tell us about your website and what your customers ask most. Our team replies with a clear answer, or a live walkthrough if you'd like one.
- A real person replies, not a bot
- No obligation, no sales pressure
- Prefer a call? Book a demo instead
Put every conversation on the right track.
Start free, add your first answers, and let ConvoRail handle the questions you already know the answer to.
Free plan available. No credit card required.