One chatbot. Any team, any industry.
ConvoRail answers only from the knowledge you add, so it works the same way whatever your business does. Pick your team or sector to see how it fits.
The same bot, three ways to use it.
What changes is which questions you teach it and where you put it.
Customer support
Answer the questions your inbox gets every day, such as hours, policies and how-tos, straight from your own Q&A pairs. When the bot can't answer, the conversation goes to your shared inbox instead of ending in a guess.
Sales
Answer product and pricing questions on your website around the clock. When a visitor asks something the bot can't answer, it collects their contact details so your team can follow up.
Marketing
Add the widget to a campaign landing page so visitors get instant answers instead of leaving to look for them, and see which questions the page keeps raising.
Built to fit, not built for one sector.
These are the kinds of questions ConvoRail can answer for each industry once you add your own content. They are use cases, not customer claims.
SaaS
Plan, feature and onboarding questions on your marketing site.
Ecommerce
Shipping, returns and product questions without a shared-inbox backlog.
Services
Scope, pricing and availability answers before a visitor books a call.
Education
Enrolment, course and policy questions from prospective students.
Finance
Answers grounded in your own published policies, with a handoff when they don't cover the question.
Agencies
A separate account and knowledge base for each client site.
Travel
Booking, cancellation and policy questions at any hour.
Honest about where ConvoRail fits, and where it doesn't yet.
A good fit if
- You have questions customers ask again and again
- You can write down the right answer to each one
- You want a wrong answer avoided, even if it means a human follows up
- You want every unanswered visitor captured as a lead
Not there yet if
- You need the bot to take actions in your own systems (on the roadmap)
- You need a specific compliance certification such as SOC 2 (not in place yet)
- You need answers to questions you haven't written down anywhere
Solutions, answered plainly.
Short answers about who ConvoRail is for.
Which industries can use ConvoRail?
Any business with a website. ConvoRail answers only from the knowledge you add, so it works the same way whatever your industry. ConvoRail is pre-launch and does not claim existing customers in any sector.
Is ConvoRail good for customer support?
Yes, for repeat questions you can answer in writing. The bot answers from your knowledge base, and anything it can't answer goes to a shared inbox where your team can reply live.
Can sales teams use ConvoRail?
Yes. It can answer product and pricing questions from your knowledge base, and when it can't answer, it collects the visitor's name, email and phone so your team can follow up.
Can an agency use one account for several clients?
Each ConvoRail account has its own knowledge base and conversation history, isolated from other accounts. Create a separate account for each client site. Ask us if you need a multi-client arrangement.
Does ConvoRail replace my support team?
No. It handles the questions you've already answered in writing, and hands everything else to your team with the visitor's details attached.
Can ConvoRail answer questions it hasn't been taught?
No, by design. If your knowledge base has no close match, it says it has no confirmed information instead of guessing.
How do I get started?
Start on the free plan with no credit card, add your first Q&A pairs, and paste one script tag into your site.
Not sure it fits your business?
Tell us what your customers ask most. We'll tell you plainly whether ConvoRail can handle it today.
Book a demoTeach it your business. Let it handle the rest.
Start free, add the answers you already give every day, and let a person handle the rest.
Free plan available. No credit card required.