Everything a support team needs. Nothing it has to guess.
Grounded AI answers, a shared inbox with live human takeover, lead capture and insight into what the bot missed. Every feature below works in the product today.
Answers you can stand behind.
The bot only says what your business has actually told it.
Your own knowledge base
Add, edit and remove the Q&A pairs the bot draws from, and bring in your website content. Nothing reaches a visitor that you didn't put in.
Grounded, refuse-to-guess replies
Every answer is checked against your knowledge base before it is sent. If nothing matches closely enough, the bot says it doesn't have confirmed information instead of improvising.
Rich, readable answers
Replies can include bullet lists, bold text, links and an illustration, so a visitor gets a clear answer instead of a wall of text.
Quick questions on the first screen
Show the questions visitors ask most as one-tap shortcuts, so the common ones get an instant, consistent answer.
A person can take over any time.
When the bot can't answer, your team steps in with the full conversation in front of them.
Shared inbox
Conversations the bot can't answer land in one inbox flagged as urgent. Set status, priority, assignee and tags, and keep internal notes your visitor never sees.
Live replies, bot steps aside
A teammate replies and the visitor sees it appear in the chat, with the teammate's name. While a human is in the conversation, the bot stays out of the way.
Saved replies and email
Use saved replies for questions you answer often, and connect Gmail so email conversations land in the same inbox as chat.
File attachments
Visitors can attach files in the chat. Types are checked against an allowlist and files are stored privately, with short-lived download links.
Leads, not lost visitors.
A question you couldn't answer shouldn't mean a visitor you couldn't reach.
In-chat contact form
When the bot can't answer, the visitor sees a short form for name, email and phone. The details arrive attached to the conversation.
Conversation ratings
Visitors rate the conversation when it ends, and the rating shows in your inbox so you can see how support is really going.
Page-aware greetings
Set a different opening message for different pages of your site, so the chat feels relevant to where the visitor is.
See what the bot missed.
Every gap becomes a new answer instead of a silent failure.
Unanswered-question list
A dashboard lists the questions your knowledge base couldn't answer. Add the missing answer and the same question is covered next time.
Usage dashboard
Track the Q&A pairs you're using and the messages handled this month against your plan's limits.
Live in minutes, kept apart from everyone else.
Simple to install, and your data stays yours.
One script tag
Paste a single line with your API key into any site where you can add HTML. No framework and no build step.
API-key access
Each account gets its own API key for the widget, which you can regenerate from the dashboard if one is ever exposed.
Account-level data isolation
Each account's knowledge base and conversation history are scoped to that account at the database layer, never mixed with anyone else's.
Team seats
Invite teammates to the inbox, and block unwanted senders so spam doesn't reach your team.
On the roadmap, not live yet.
Stated plainly so you know exactly what you are getting today.
Additional channels
More inboxes beyond website chat and Gmail, such as WhatsApp, Facebook Messenger, Instagram and Outlook.
Smart Actions (API and MCP)
Letting the agent trigger actions in your own systems, not only answer questions.
Tone and behaviour controls
Fine-grained control over how the AI sounds.
Compliance certifications
SOC 2 and similar frameworks are not in place today.
Features, answered plainly.
Short answers about what ConvoRail does. Need something else? Use the form below.
What features does ConvoRail include?
ConvoRail includes a knowledge base of your own Q&A pairs and website content, grounded AI answers that refuse to guess, a shared inbox with live human takeover, an in-chat lead form, ratings, an unanswered-question list, a usage dashboard and one-script-tag setup.
Does the chatbot make up answers?
No. Each reply is checked against your knowledge base before it is sent. If nothing matches closely enough, the bot says it doesn't have confirmed information, offers a contact form and flags your team.
Can a human take over a chat?
Yes. Your team replies from the shared inbox and the reply appears live in the visitor's chat. While a teammate is in the conversation, the bot steps aside.
Does ConvoRail capture leads?
Yes. When the bot can't answer, the visitor sees a short form for name, email and phone. The details are attached to the conversation in your inbox.
Can visitors send files in the chat?
Yes. Visitors can attach files from an allowed list of types. Files are checked and stored privately, and staff open them through short-lived links.
Can I see which questions the bot couldn't answer?
Yes. A dashboard lists unanswered questions so you can add the missing answers and improve coverage over time.
Which channels does ConvoRail support?
Today ConvoRail covers website chat and Gmail in one inbox. Channels such as WhatsApp, Facebook Messenger, Instagram and Outlook are on the roadmap and are not presented as live.
How do I install ConvoRail?
Paste one script tag, which includes your account's API key, into your website. It works on any site where you can add a line of HTML, and a developer isn't needed for basic use.
Is my data separate from other customers?
Yes. Each account's knowledge base and conversation history are isolated to that account at the database layer.
Is there a free plan?
Yes. You can start on a free plan with no credit card. Paid plans scale with knowledge-base size and monthly messages, and the Pricing page lists exact prices.
Missing a feature you need?
Tell us what your team needs from a website chatbot. We'll tell you plainly whether ConvoRail does it today, and what's planned if it doesn't.
- A real person replies, not a bot
- No obligation, no sales pressure
- Prefer a call? Book a demo instead
See every feature on your own content.
Start free, add your first answers, and watch the bot answer from your business, not its imagination.
Free plan available. No credit card required.